Customer Dealing Before Flashing MTK Devices Quiz
1. What is the first step before flashing an MTK device?
- Understand customer requirements
- Verify the firmware and tools
- Discuss the risks and limitations
2. What should you inform the customer regarding flashing?
- Data loss may occur
- The device will always be fixed immediately
- The device will remain unaffected
3. What should you do before starting the flashing process?
- Confirm the customer’s consent in writing
- Confirm the customer’s phone number
- Check if the device is fully charged
4. What is a key thing to inform the customer about flashing?
- Flashing may void the warranty
- Flashing will improve battery life
- Flashing may prevent device overheating
5. What should you do to avoid issues during the flashing process?
- Use the correct firmware and tools
- Make the device run multiple apps during flashing
- Ensure the customer is not using the device during the process